Last Updated: 10/6/2026
1. Introduction and Scope
This Privacy Policy (“Policy”) describes the manner in which E3 Technologies Private Limited, a company incorporated under the Companies Act, 2013 and having its registered office at No 119 Doddathoguru, Electronic City Phase I, Electronic City, Bengaluru, Karnataka, 560100, India (“E3”, “We”, “Us”, or “Our”), collects, processes, stores, discloses, retains and protects the digital personal data of individuals who download, install, access or use the E3 mobile application (“App”) (“Data Principal”, “You”, or “Your”). This Policy is published in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Digital Personal Data Protection Rules, 2025 (“DPDP Rules”) and the Information Technology Act, 2000, and forms an integral part of, and is to be read together with, the terms and conditions governing the use of the App (“Terms”).
Capitalised terms used but not defined in this Policy, including Account, Vehicle, Services, Vehicle Data, Safety Features, AI Features, Charging Services, Charge Point Operator, Wallet, Service Provider, Rewards, Community and User Content, shall have the meaning ascribed to them in the Terms. By expressly giving Your free, specific, informed, unconditional, and unambiguous consent through the consent notice presented to You in the App, You acknowledge that You have read and understood this Policy.
2. Definitions
• “Board” means the Data Protection Board of India established under the DPDP Act.
• “Consent Manager” means a person registered with the Board under the DPDP Act who acts as a single point of contact to enable a Data Principal to give, manage, review and withdraw consent.
• “Personal Data” means any data about a Data Principal who is identifiable by or in relation to such data.
• “Processing” in relation to Personal Data, means a wholly or partly automated operation or set of operations performed on digital Personal Data, and includes operations such as collection, recording, organisation, structuring, storage, adaptation, retrieval, use, alignment or combination, indexing, sharing, disclosure by transmission, dissemination or otherwise making available, restriction, erasure or destruction.
3. Sources of Personal Data
We collect Personal Data: (a) directly from You, when You create an Account, use the Services, upload documents or User Content, make a payment, raise a request or otherwise correspond with Us; (b) from the authorised dealer from whom You purchased the Vehicle, in respect of the profile and Vehicle ownership details recorded at the time of purchase; (c) from the Vehicle and its battery, through Bluetooth and through the telematics systems of the Vehicle; (d) from Your device, through the permissions granted by You; and (e) from Charge Point Operators, the payment gateway operator and Service Providers, to the extent necessary for the provision of the Services.
We collect and process only such Personal Data as is necessary for the purposes set out in this Policy. We process Personal Data only for lawful purposes and upon a lawful basis, being Your consent, the discharge of a legal obligation, or such certain legitimate uses as may be applicable and permitted under the DPDP Act. The categories of Personal Data collected, the corresponding purposes of Processing, and the lawful basis for each, are set out in the table below.
We do not solicit, and You should not furnish, any Personal Data that is not required for the purposes set out herein. Where You upload a copy of Your Aadhaar, You shall upload only a masked copy in which the first eight digits of the Aadhaar number are redacted.
You represent and warrant that all Personal Data furnished by You is true, complete, accurate, and current, and that You are entitled to furnish the same. Where You furnish Personal Data relating to any other natural person, including Your emergency contact, any person referred by You, or any person depicted in Your User Content or in any dashcam recording, You represent and warrant that You have obtained the consent of such person for the Processing of such Personal Data in accordance with this Policy.
We shall be entitled to rely upon the Personal Data furnished by You without independent verification, and We shall bear no liability or responsibility for any consequence arising from or in relation to Personal Data that is false, incomplete, inaccurate, or outdated.
5. Device Permissions
The App requests access to certain features of Your device, including Bluetooth and nearby devices, location, camera, phone and call status, notifications, motion sensors, and photos, media and files, only to the extent necessary to provide the corresponding Services. The App does not access Your messages. You may grant or revoke any permission through the settings of Your device. Revocation of a permission may render the corresponding Services unavailable.
Where You enable the app lock feature, authentication is performed by the biometric functionality of Your device. We do not collect, receive or store Your biometric data.
6. Consent
Where Processing is founded upon Your consent, an itemised consent notice describing the Personal Data sought and the purpose of Processing is presented to You in the App at the point of collection for seeking Your consent through a clear affirmative action, and Processing is limited to the Personal Data necessary for the specified purpose. You may give, manage, review and withdraw Your consent directly with Us or, where available, through a Consent Manager.
You have the right to withdraw Your consent at any time, with effect prospectively, through the facility provided in the App, through the settings of Your device in respect of device permissions, or by writing to the Grievance Officer named in Clause 17.
Upon withdrawal of consent, We shall, within a reasonable time, cease the Processing founded upon such consent, unless such Processing is required or authorised under applicable law.
You acknowledge that the withdrawal of consent may render Us unable to provide the Services or any feature dependent upon such Processing, and that the consequences of such withdrawal shall be borne by You.
Withdrawal of consent shall not affect the lawfulness of Processing carried out prior to such withdrawal.
7. Personal Data of Children
The App is intended solely for persons who are eighteen (18) years of age or older. We do not knowingly collect or process the Personal Data of any person below the age of eighteen (18) years (“Child”). We do not undertake any Processing that is likely to cause any detrimental effect on the well-being of a Child, and We do not undertake tracking, behavioural monitoring, or targeted advertising directed at a Child. If We become aware that We have collected the Personal Data of a Child otherwise than in accordance with applicable law, We shall delete such Personal Data without undue delay.
8. Automated Processing and Aggregated Data
The AI Features process Vehicle Data and camera data through automated means, including artificial intelligence and machine learning models, to generate predictive and indicative outputs. Such Processing does not produce any decision having a legal effect on You.
We may aggregate or anonymise Personal Data such that it no longer identifies, and cannot reasonably be used to identify, any Data Principal. Such aggregated or anonymised data does not constitute Personal Data, and We may use it for any purpose, including product development, quality assurance, safety, research and analytics.
9. Disclosure and Sharing of Personal Data
We do not sell Personal Data. We may disclose Personal Data, on a need-to-know basis and to the extent necessary for the purposes set out in this Policy, to: (a) Service Providers, for the purpose of service, repair, warranty and assistance in respect of the Vehicle; (b) Charge Point Operators, for the purpose of facilitating Charging Services; (c) the payment gateway operator and banks, for the purpose of processing payments; (d) Your emergency contact, upon the triggering of any Safety Feature; (e) other members of the Community, in respect of User Content posted by You, which shall be visible to such members; (f) data processors and service providers engaged by Us to perform functions on Our behalf, including providers of cloud hosting, telematics, mapping, messaging, one-time password delivery, analytics and roadside assistance, who are bound by obligations of confidentiality and data protection consistent with this Policy and applicable law; (g) Our holding, subsidiary and affiliate companies (if any), for the purposes set out herein; (h) any successor entity in the event of a merger, acquisition, amalgamation, restructuring or sale of all or part of Our business or assets; and (i) any court, tribunal, regulatory, statutory or governmental authority, or any other person, where such disclosure is required or authorised under applicable law, or is necessary to enforce the Terms, to protect Our rights, property or safety, or to prevent fraud or unlawful activity.
Where Personal Data is disclosed to a Service Provider, a Charge Point Operator, the payment gateway operator, or any other person who determines the purpose and means of its Processing, or where You directly use any third-party service integrated with the App, such person shall be independently responsible as a data fiduciary in respect of such Processing, and We shall bear no liability for any act or omission of such person.
10. Transfer of Personal Data Outside India
We may transfer Personal Data to, or process Personal Data in, a country or territory outside India, subject to and in accordance with the DPDP Act and any restriction notified by the Central Government in respect of such transfer. Where any such transfer is undertaken, We shall implement measures reasonably designed to ensure that the Personal Data continues to be protected in a manner consistent with this Policy.
11. Retention and Erasure of Personal Data
We retain Personal Data only for so long as is necessary for the purpose for which it was collected, or for such longer period as may be required or authorised for retention under applicable law, including for the purpose of complying with any legal, regulatory, tax, accounting or reporting obligation, and for the establishment, exercise or defence of any legal claim.
Upon the withdrawal of consent by the Data Principal, or where the purpose for which the Personal Data was collected is no longer being served and its retention is not necessary for compliance with any law, whichever is earlier, We shall erase such Personal Data, and cause any data processor engaged by Us to erase it, unless such retention is required under applicable law.
You may request deletion of Your Account through the App. Deletion shall be completed thirty (30) days from the date of Your request, whereupon all Personal Data associated with Your Account shall be erased, save and except such Personal Data as We are required to retain under applicable law, including: (a) Personal Data, associated traffic data and logs of Processing, which are required to be retained for a minimum period of one (1) year from the date of Processing under the DPDP Rules; (b) information collected for registration in the Community, which is required to be retained for the period prescribed under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021; and (c) Wallet, transaction and payment records, which are required to be retained under applicable laws. Such Personal Data shall be erased upon the expiry of the applicable retention period.
Where You transfer or sell the Vehicle, You shall delete Your Account or remove the Vehicle from the App. Upon becoming aware of a change in ownership of the Vehicle, We may disassociate Your Account from the Vehicle.
12. Security Safeguards
We implement reasonable security safeguards designed to protect Personal Data against personal data breach, in the manner contemplated under the DPDP Rules. Such safeguards may include measures such as encryption, obfuscation, masking or the use of virtual tokens; access control; measures to detect unauthorised access and to enable investigation and remediation; logging and monitoring; backups to ensure continued Processing in the event of compromise; and periodic review of such measures, together with reasonable contractual measures in respect of data processors engaged by Us.
Notwithstanding the foregoing, no method of transmission over the internet or of electronic storage is entirely secure, and We do not warrant absolute security, safety, integrity, and confidentiality of Personal Data. You are responsible for maintaining the security, integrity, and confidentiality of Your device, Your Account and any one-time password or device-level credential, and We shall not be liable or responsible for any and all unauthorised access to or disclosure of Personal Data arising from any act or omission attributable to You, including the loss of Your device, the disclosure of a credential to any other person, or the failure to delete Your Account upon transfer of the Vehicle.
13. Rights of Data Principals
Subject to and in accordance with the DPDP Act, You have the following rights in respect of Your Personal Data:
the right to obtain a summary of the Personal Data being processed and of the Processing activities undertaken, together with the identities of other data fiduciaries and processors with whom the Personal Data has been shared and a description of the Personal Data so shared;
the right to correction, completion, and updating of Your Personal Data, including those profile details which cannot be edited through the App;
the right to erasure of Your Personal Data, unless its retention is necessary for the specified purpose or for compliance with applicable law (as further explained in this Policy);
the right to nominate another individual to exercise Your rights under the DPDP Act in the event of Your death or incapacity; and
the right of grievance redressal as set out in this Policy.
These rights may be subject to such conditions and exceptions as are prescribed under applicable law.
14. Exercise of Rights by Data Principals
You may exercise Your rights, or give or withdraw consent, through the facility provided in the App, by submitting a request to the Grievance Officer named in Clause 17, or, where available, through a Consent Manager. Your emergency contact and address may be edited directly through the App. Requests for the correction of any other profile details shall be made to the Grievance Officer.
In order to enable Us to act upon Your request, You shall furnish such particulars as are reasonably necessary to verify Your identity and to identify the Personal Data or Processing to which the request relates, including the mobile number or email address associated with Your Account and the registration number of Your Vehicle. We shall act upon a valid and verifiable request within the timelines prescribed under applicable law.
You shall perform Your duties under the DPDP Act, including the duty not to furnish any false particulars, not to impersonate another person, and not to suppress any material information; and You acknowledge that the making of a false or frivolous complaint may attract the consequences prescribed under applicable law.
15. Software Development Kits and Analytics
The App incorporates software development kits and similar technologies of third parties, including for mapping, payments, messaging, crash reporting and analytics, which may collect technical and usage data and, in the case of mapping, location data, to the extent necessary to provide their functionality. Such third parties process such data in accordance with their own privacy policies. You may manage the permissions available to such technologies through the settings of Your device.
16. Personal Data Breach and Cybersecurity Incident
On becoming aware of any personal data breach, We shall intimate each affected Data Principal, in a concise, clear and plain manner and without delay, through the Data Principal’s Account or any mode of communication registered by the Data Principal with Us, of: (a) a description of the breach, including its nature, extent and the timing of its occurrence; (b) the consequences relevant to the Data Principal that are likely to arise from the breach; (c) the measures implemented and being implemented by Us, if any, to mitigate risk; (d) the safety measures that the Data Principal may take to protect her interests; and (e) the business contact information of a person able to respond on Our behalf to queries of the Data Principal.
On becoming aware of any personal data breach, We shall also intimate the Board: (a) without delay, of a description of the breach, including its nature, extent, timing and location of occurrence and the likely impact; and (b) within seventy-two (72) hours of becoming aware of the breach, or within such longer period as the Board may allow on a written request in that behalf, of (i) updated and detailed information in respect of such description; (ii) the broad facts related to the events, circumstances and reasons leading to the breach; (iii) the measures implemented or proposed, if any, to mitigate risk; (iv) the findings regarding the person who caused the breach; (v) the remedial measures taken to prevent recurrence of such breach; and (vi) a report regarding the intimations given to affected Data Principals.
Where any breach constitutes a cyber security incident, We shall additionally report the same to the Indian Computer Emergency Response Team (CERT-In) within the timelines and in the manner prescribed under the Information Technology Act, 2000 and the directions issued thereunder, and to such other authority as may be required under applicable law.
We shall not be liable for any personal data breach to the extent that it arises from any act, omission, negligence or default attributable to You or to any third party not engaged by Us, or from any event beyond Our reasonable control.
17. Grievance Redressal and Recourse to the Board
If You have any grievance in relation to the Processing of Your Personal Data or the exercise of Your rights, You may contact Our Grievance Officer, whose particulars are set out below. Every grievance shall be acknowledged and resolved within timelines prescribed under applicable law.
Name of Grievance Officer: Gowtham Sundaramoorthy
Designation: Senior Manager
Email: gowtham@e3electric.ai
Address: No 119 Doddathoguru, Electronic City Phase I, Electronic City, Bengaluru, Karnataka, 560100, India
Where You have first made a complaint to Our Grievance Officer and the response is not received within the period set out above, or is not satisfactory to You, You may make a complaint to the Board in the manner prescribed under the DPDP Act and the DPDP Rules.
18. Availability in Other Languages
This Policy is published in the English language and, where required under applicable law, shall be made available in such other language as is specified in the Eighth Schedule to the Constitution of India.
19. Changes to this Policy
We reserve the right to amend, vary, supplement or replace this Policy at any time at Our sole discretion, whether by reason of a change in Our practices, the Services or applicable law or otherwise. Any such amendment shall take effect upon publication of the revised Policy in the App, and the date of the most recent revision shall be indicated at the head of this Policy. It is Your responsibility to review this Policy periodically. Your continued access to or use of the App following any such publication shall constitute Your acceptance of the revised Policy. However, where fresh consent is required to be obtained from You under applicable law, an appropriate consent notice shall be displayed in the App before any Processing for such new purpose.
20. Governing Law
This Policy shall be governed by and construed in accordance with the laws of India, and any matter arising out of or in connection with this Policy shall be subject to the dispute resolution and jurisdiction provisions set out in the Terms.