E3 Privacy Policy

E3 Technologies Private Limited (“E3”, “we”, “us”, or “our”), a company registered in Bengaluru, Karnataka, India, respects your privacy and is fully committed to protecting your personal and vehicle-related data. This Privacy Policy applies exclusively to the E3 Mobile Application (Android and iOS) and explains in detail what information we collect, why we collect it, how we use it, how we protect it, and what rights you have. This policy does not apply to the physical vehicle, web portal, charging stations, or any other product or service offered by E3. 

By downloading, installing, registering, or continuing to use the E3 Mobile Application, you explicitly agree to the collection, storage, processing, and transfer of your information as described in this Privacy Policy. 

Information We Collect 

When you use the E3 Mobile App, we collect two types of information. First, information you directly provide to us, which includes your mobile phone number (used for account creation and secure OTP verification), your full name and email address (when you choose to complete your profile), emergency contact numbers (if you enable SOS feature), and payment card or wallet details (only when you purchase subscriptions, accessories, extended warranty, or any in-app services through our trusted payment partners). 

Second, because the App is designed to stay constantly connected with your E3 electric vehicle, we automatically collect a wide range of data required to deliver the full functionality and safety features you expect. This includes your real-time precise GPS location, background location even when the App is closed or not in use, and coarse location (essential for live vehicle tracking, find-my-vehicle, geo-fencing, theft alerts, navigation, ride history, and emergency location sharing), complete vehicle telematics and riding behaviour data such as speed, acceleration, sudden braking, battery state-of-charge, estimated range, selected riding mode, motor temperature, controller faults, diagnostic trouble codes, trip distance, odometer reading, and energy consumption patterns (required for remote diagnostics, over-the-air software updates, performance improvement, safety monitoring, insurance calculations, and warranty validation), device identifiers including phone model, operating system version, IMEI number, IP address, Android ID or Apple IDFA, and Bluetooth MAC address (used for security, fraud prevention, analytics, and troubleshooting), photos, videos, and documents from your phone storage or gallery (when you upload registration certificate, driving license, insurance papers, profile picture, or save ride recordings), camera feed (to scan the vehicle QR code during pairing, to click document photos, or to record front/rear ride videos in dashcam mode), microphone audio (for optional voice commands and to record surrounding sound during ride video recording), phone state, call capability, and SMS permissions (to trigger emergency SOS calls, send automatic crash alerts via SMS, and receive OTPs), Bluetooth connection data (to enable digital key, keyless entry, remote lock/unlock, and vehicle start), push notification tokens, internet connectivity status, network type, wake-lock usage, foreground service status, and draw-over-other-apps permission (all necessary to deliver real-time alerts, keep the vehicle connected, show riding screen overlay, navigation, and emergency pop-ups correctly). 

How We Use Your Information 

We use the above information solely to provide, maintain, and improve the services you expect from a connected electric vehicle app. This includes enabling remote lock/unlock, live vehicle tracking, ride statistics, navigation assistance, sending critical alerts for low battery, theft detection, geo-fence breach, charging completion, service reminders, and mandatory OTA updates, activating emergency SOS and automatically sharing your live location and crash data with your chosen emergency contacts or authorities, performing remote diagnostics and predictive maintenance, improving vehicle performance and battery life through data analysis, offering personalised riding insights, processing warranty claims and insurance requests, preventing fraud and unauthorised use, providing customer support, and meeting legal and regulatory obligations in India and abroad. 

Sharing of Your Information 

We share your information only when strictly necessary and always under strict confidentiality agreements. Your data may be shared with our authorised cloud providers, telematics partners, mapping service providers, payment gateways, customer support platforms, and analytics partners located in India and overseas. We may also disclose information to law enforcement agencies, government authorities, or courts when required by law or to protect the safety of users and the public. In the event of a merger, acquisition, or sale of company assets, your data may be transferred to the new entity, and we will notify you beforehand. We never sell, rent, or trade your personal information to third parties for marketing or advertising purposes. 

Data Retention 

We retain ride history and telematics data for up to 2 years for performance analysis and warranty purposes, account and profile information as long as your account remains active, and location data related to theft or accident cases only until the matter is fully resolved. You have the right to request complete deletion of all your data at any time. 

Security of Your Data 

We implement industry-standard security measures including TLS encryption for data in transit, AES-256 encryption for data at rest, secure token-based authentication, and regular security audits. We comply with the Information Technology Act, 2000 and the SPDI Rules, 2011 of India, and follow international best practices to keep your data safe. 

Your Rights and Choices 

You may at any time access, correct, update, or delete your personal information, withdraw consent for optional permissions such as camera, microphone, and storage, disable background location or Bluetooth access, or completely delete your account through the App settings or by emailing us. However, please note that denying or revoking critical permissions such as Location (including background), Bluetooth, Internet, Phone State, or Nearby Devices will prevent most core features (remote control, live tracking, theft alert, keyless entry, SOS, etc.) from working, as these permissions are essential for secure real-time communication between the App and your E3 vehicle. 

Children’s Privacy 

The E3 Mobile Application is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. 

Cross-Border Data Transfer 

Your information may be processed and stored on secure servers located in India as well as in other countries where our service providers operate. By using the App, you provide consent for such international transfer of your data. 

Changes to This Privacy Policy 

We may update this Privacy Policy from time to time. Any changes will be posted within the App and on our website, and the “Last Updated” date will be revised. Continued use of the App after changes constitutes your acceptance of the updated policy. 

Contact Us 

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at: E3 Technologies Private Limited Email: reachus@e3electric.ai