Last Updated: 10/6/2026
1. Introduction and Acceptance
These Terms and Conditions ("Terms") constitute a legally binding agreement between E3 Technologies Private Limited ("E3", "We", "Us" or "Our"), and any person who downloads, installs, accesses, and/or uses the E3 mobile application ("App") ("You" or "Your"). The App enables the owner of an electric vehicle manufactured, sold, and/or marketed by E3 ("Vehicle") to access the features, functionalities, and services made available through the App from time to time ("Services").
By expressly giving Your free, specific, informed, unconditional, and unambiguous consent through the consent notice presented to you in the App, You signify Your unconditional acceptance of these Terms. If You do not accept these Terms, You must not access or use the App and You shall have the option to withdraw your consent.
These Terms shall be read together with the privacy policy ("Privacy Policy") which is incorporated herein by reference. In the event of any inconsistency between these Terms and the Privacy Policy, the Privacy Policy shall prevail solely to the extent of conflict and in relation to the subject matter thereof.
Eligibility
The App is intended solely for persons who are eighteen (18) years of age or older, who are competent to contract under applicable law, and who are the registered owner of a Vehicle. You represent and warrant that You satisfy each of the foregoing conditions. We may, at Our sole discretion, refuse access to the App or any Service to any person who does not satisfy these conditions.
Account Registration and Security
To access and use the App, You shall create an account by signing in with Your mobile number or email address and verifying the same by means of a one-time password or any other verification mechanism as determined by E3 at its sole discretion ("Account"). Certain details associated with Your Account and Your Vehicle may be populated at the time of purchase of the Vehicle. You shall ensure that all information associated with Your Account is latest, true, accurate, up-to-date, and complete.
You are solely responsible for maintaining the confidentiality and security of Your Account, Your device, any one-time password and any device-level credential, and for all activities carried out through Your Account. Any action taken through Your Account shall be deemed to have been taken by You. You shall notify Us immediately of any unauthorised, illegal, and/or unlawful access to or use of Your Account. We shall not be liable for any loss or damage arising from or in relation to Your failure to comply with these Terms.
Where You enable the app lock feature, authentication is performed by the biometric functionality of Your device. We do not collect, receive, or store Your biometric data, and We shall not be responsible for the operation, accuracy, or security of the biometric functionality of Your device.
Licence to Use the App
Subject to Your compliance with these Terms, We grant You a limited, personal, revocable, non-exclusive, non-transferable, non-sublicensable, and royalty-free licence, during the term of Your ownership of the Vehicle, to download, install, and use the App on a compatible device owned or controlled by You, solely for Your personal and non-commercial use in connection with Your Vehicle and to avail the Services. All rights not expressly granted to You are reserved by Us.
We may, at any time and without notice, release updates to the App, and certain Services may be unavailable unless You install the latest version of the App. The App may not be compatible with every device or operating system, and We do not warrant compatibility with any particular device.
Bluetooth Connectivity and Device Permissions
The App connects with Your Vehicle and its battery through Bluetooth. To enable connection with the Vehicle, the App will request certain device permissions and will access Your call data, the battery percentage of Your device and network signal strength. The App does not access Your messages. Connection with the battery of the Vehicle does not require any additional device permission. Certain Services will not function if You decline or revoke any required permission.
We do not warrant that a Bluetooth connection will be established or maintained at all times, and the availability of connectivity may be affected by Your device, its settings, the environment, or other factors.
6. Vehicle Data and Vehicle Information
The App collects and displays, on a real-time basis, data generated by or relating to Your Vehicle, including riding modes, range, connectivity status, vehicle status, location, ride history, speed, distance, time, component temperatures, component health, and battery passport details (“Vehicle Data”). Vehicle Data is fetched from the Vehicle and Our systems through application programming interfaces, and its accuracy and timeliness depend on network availability, the condition of the Vehicle, and other variable factors.
All Vehicle Data, estimates, savings figures and other information displayed through the App are indicative only and are provided for Your convenience. They do not constitute a representation, warranty or guarantee of any nature, and You shall not rely upon them as a substitute for Your own judgement, for the instruments of the Vehicle, or for inspection by an authorised service centre.
The warranty information displayed in the App is provided for reference only. The scope, validity and conditions of any warranty in respect of the Vehicle shall be governed exclusively by the warranty terms issued in respect thereof, and in the event of any inconsistency, such warranty terms shall prevail.
Subject to applicable law and the Privacy Policy, We may use Vehicle Data, including in aggregated or anonymised form, for the purposes of providing and improving the Services, product development, quality assurance, safety, research and analytics. All rights in aggregated or anonymised data shall vest exclusively in Us.
7. Safety Features
The App offers features intended to assist You, including the geo-fence feature, which notifies You when the Vehicle leaves a boundary defined by You, the fall alert feature, and the SOS feature, which sends an alert to Your designated emergency contact (collectively, “Safety Features”). The Safety Features depend upon network connectivity, device sensors, the location services of Your device, the Vehicle and third-party systems, and may fail, be delayed, or generate false or missed alerts.
The Safety Features are supplementary aids only. They are not an emergency service, a monitoring service, or a substitute for contacting emergency services, and they do not guarantee the safety or security of any person or of the Vehicle. In any emergency, You shall contact the appropriate emergency services directly. We shall not be liable or responsible for any failure, delay, or inaccuracy of any Safety Feature.
You represent and warrant that You have obtained the consent of each person whom You designate as an emergency contact, for the sharing of such person’s details with Us and for the receipt of alerts through the App.
8. Trip Planning and Maps
The App enables You to plan trips, view estimated charging stops, the optimal charging stop and total distance, save favourite trips, and save locations such as Your home and work addresses. The maps within the App are built using third-party software development kit(s), and Your use of the mapping functionality is additionally subject to the terms of service and privacy policy of such third-parties. Route suggestions, distances, charging stop estimates and range estimates are indicative only, may not reflect actual road, traffic, weather or riding conditions, and shall not be relied upon as accurate or complete.
9. Charging Services
The App displays charging stations may be operated by third-party charge point operators (each, a “Charge Point Operator”), together with charger availability and estimated charging time, and enables You to initiate charging by scanning the QR code of a charger or entering the charger code (“Charging Services”). Charging Services availed through the App are facilitated by Us, and the charges therefor shall be payable to Us from the Wallet (as defined below).
The charging stations and chargers may be owned, operated and maintained by the relevant Charge Point Operator. We do not warrant the availability, location, functionality, safety, or charging time of any charging station or charger, and We shall not be liable for any act or omission of any Charge Point Operator, or for any damage to the Vehicle, its battery or any person or property arising from or in relation to the use of any charging station or charger. You shall comply with the terms and safety instructions of the relevant Charge Point Operator.
10. Wallet and Payments
The App provides a closed-system stored-value facility (“Wallet”), which You may load by making payment through the payment gateway integrated in the App, operated by Razorpay. Amounts so paid shall be credited to the Wallet upon successful realisation. By loading the Wallet, You authorise Us to automatically debit the charges for Charging Services from the Wallet balance.
The Wallet balance may be used solely for the payment of charges for Charging Services and such other services of E3 as We may notify. The Wallet balance does not bear interest, is not transferable, cannot be withdrawn or redeemed for cash, and cannot be used to purchase goods or services from any person other than Us. You shall maintain such minimum balance in the Wallet as We may specify from time to time, failing which You may be unable to avail of Charging Services.
Any unused Wallet balance may, at the sole discretion of E3, be refunded to the original source of payment upon deletion of Your Account, net of any amount due to Us, subject to verification and within such timeline as may be required under applicable law. Save and except as aforesaid, no refund shall be made of any Wallet balance. All payments are subject to the terms of the payment gateway operator and Your bank. We shall not be liable for any failure, delay or error in payment processing attributable to any payment gateway operator, bank or network, or for any loss arising from or in relation to unauthorised, illegal, and/or unlawful use of Your Account or device.
11. Artificial Intelligence Features
The App offers features which use artificial intelligence and machine learning models, including the AI health scan feature, which analyses Vehicle Data to predict and present the health of the battery, controller, telematics control unit and motor, the foresight feature, which displays component temperatures, and the AI vision feature, which uses the camera of Your device to detect potholes and upcoming road conditions and to advise You accordingly (collectively, “AI Features”).
The outputs of the AI Features are generated automatically, are predictive and indicative in nature, and may be inaccurate, incomplete, or delayed. The AI Features do not constitute a diagnosis, inspection, certification, or advanced driver assistance system, and are not a substitute for Your own attention, judgement, and compliance with traffic laws, or for periodic servicing of the Vehicle by an authorised service centre. You shall not rely on the AI Features for any decision, and We shall not be liable or responsible for any consequence of any reliance placed upon them.
12. Landscape Mode, Dashcam, and HUD
When Your device is rotated to landscape orientation, the App converts into a standalone instrument cluster display, through which You may access the dashcam, the SOS feature, the AI vision feature, and the heads-up display settings. You shall use landscape mode only with Your device securely mounted on the Vehicle in a manner that does not obstruct Your view or control of the Vehicle. You shall not handle or interact with Your device while riding, and You shall comply, at all times, with the Motor Vehicles Act, 1988 and all other applicable traffic laws.
You are solely responsible for the use of the dashcam and of any recording made by it, including for ensuring that such use complies with applicable law and does not infringe the privacy or other rights of any person. You shall not use the dashcam for surveillance, harassment or any unlawful purpose. We shall not be liable or responsible for any failure to record, any loss or corruption of a recording, or any claim arising from Your use of any recording.
Any background image or other material which You add to the heads-up display shall be lawful, and You represent and warrant that You hold all rights necessary for its use.
13. Support and Service Bookings
You may seek support through the call and chat options in the App. The chat facility may be provided through third-party messaging platforms, and Your use of the same is additionally subject to the terms of service and privacy policy of such third-parties. The App further enables You to book and cancel services, view service status, service centres, ticket details and the Vehicle manual, and access the roadside assistance number.
Services in respect of the Vehicle, including general service, repair and assistance, are performed by the authorised dealer or service centre concerned (“Service Provider”) and are governed by its terms. The booking of a service through the App is subject to availability and confirmation by the Service Provider. Roadside assistance, where available, may be provided by a third party and shall be subject to its terms. We shall not be liable for any act, omission, delay or deficiency of any Service Provider or roadside assistance provider.
14. Profile and Document Storage
Your profile in the App displays Your name, blood group, date of birth, gender, address, emergency contact and email address. Your emergency contact and address may be edited through the App. All other profile details are recorded at the time of purchase of the Vehicle and cannot be edited through the App. You may request the correction, completion or updating of any such details in the manner set out in the Privacy Policy.
The App permits You, at Your option, to upload copies of Your PAN card, driving licence, vehicle insurance policy, insurance certificate and Aadhaar for the purpose of storage only. Uploading is not mandatory. Documents so uploaded are held in cloud storage and are not used by Us for any other purpose. Where You upload a copy of Your Aadhaar, You shall upload only a masked copy in which the first eight digits of the Aadhaar number are redacted. Such documents are stored by us in accordance with applicable laws. You are responsible for retaining the originals of all documents, and We shall not be liable or responsible for the damage, loss, unavailability, and/or corruption of any document so uploaded.
15. Impact Metrics, Scores, Rewards, and Badges
The App displays impact metrics, including money saved, trees planted, days of ownership, overall savings and pollution-free riding, which are computed by Us on the basis of assumptions and methodologies adopted by Us, and are indicative and illustrative only. Such metrics do not constitute any certification, verification or claim of actual environmental impact or financial saving.
The App may award an overall score, reward points and badges on the basis of Your everyday riding (collectively, “Rewards”). Rewards have no monetary value, are not transferable, cannot be exchanged for cash, and presently have no specific use. We may, at Our sole discretion and without notice or liability, determine, modify, suspend or withdraw the criteria for, or the use, value or availability of, any Rewards. All Rewards shall lapse upon termination of these Terms or deletion of Your Account.
16. Referral Programme
The App may enable You to refer other persons to Us. You shall refer only persons who have consented to the sharing of their contact details with Us, and You shall not send unsolicited or bulk communications. Any benefit associated with a referral shall be determined by Us at Our sole discretion, and We may modify, suspend or withdraw the referral programme, or decline any referral, at any time without notice or liability.
17. E3 Community
The App may provide access to a community forum available only to persons who have purchased a Vehicle (“Community”), in which members may upload content, including text, pictures and videos (“User Content”). In respect of the Community, We act as an intermediary within the meaning of the Information Technology Act, 2000, and We do not initiate the transmission of, select the receiver of, or select or modify any User Content.
You are solely responsible for Your User Content.
You shall not upload, display, share or transmit any User Content which: (a) belongs to another person and to which You have no right; (b) is obscene, pornographic, paedophilic, invasive of another’s privacy including bodily privacy, insulting or harassing on the basis of gender, racially or ethnically objectionable, relating to or encouraging money laundering or gambling, or promoting enmity between groups; (c) is harmful to a child; (d) infringes any patent, trade mark, copyright or other proprietary right; (e) deceives or misleads the recipient as to its origin, or communicates any misinformation or information which is patently false or misleading; (f) impersonates another person; (g) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence; (h) contains any software virus or other malicious code; or (i) violates any applicable law.
You retain ownership of Your User Content. You hereby grant to Us a perpetual, irrevocable, worldwide, royalty-free, transferable and sub-licensable licence to host, store, reproduce, modify, adapt, publish, display, distribute and otherwise use Your User Content in connection with the App, the Services and Our business, including for promotional purposes, without any obligation of attribution or compensation. You represent and warrant that You hold all rights necessary to grant such licence, and that Your User Content does not infringe the rights of any person, including the privacy of any person depicted therein.
We are under no obligation to monitor User Content. We may, at Our sole discretion and without notice or liability, remove or disable access to any User Content, and suspend or terminate Your access to the Community, where We consider the same to be in breach of these Terms or applicable law, or upon receipt of an order of a court or of an appropriate government agency. Non-compliance with this Clause may result in immediate termination of Your access to the Community and/or the App.
18. Prohibited Conduct
You shall not: (a) use the App for any unlawful, fraudulent, or unauthorised purpose; (b) copy, modify, adapt, translate, decompile, disassemble, or reverse engineer the App, or attempt to derive its source code; (c) access or attempt to access any Vehicle, Account or data which You are not authorised to access; (d) interfere with, disrupt or circumvent the security, integrity or operation of the App, the Vehicle systems, or Our servers or networks; (e) use any bot, scraper or other automated means to access the App or extract any data therefrom, or use the App or any data therein to train, develop or evaluate any artificial intelligence or machine learning model; (f) tamper with, or use the App to tamper with, any software, firmware or component of the Vehicle; (g) furnish false information or impersonate any person; or (h) sell, rent, sublicense or otherwise commercially exploit the App or the Services.
19. Third-Party Services
The App integrates with, or provides access to, products and services of third parties. Your use of any such product or service is subject to the terms and policies of the relevant third party. We do not control and are not responsible for any such product or service, and We shall not be liable for any loss or damage arising from or in relation to Your use thereof or from its unavailability.
20. Intellectual Property
All right, title and interest in and to the App, the Services and all content therein, including all software, source code, designs, trade marks, logos, text, graphics, data compilations and other intellectual property, but excluding User Content, vest exclusively in Us or Our licensors (as the case may be). Nothing in these Terms confers upon You any right therein, save and except the limited licence expressly granted under Clause 4. Any feedback or suggestion furnished by You in relation to the App or the Services may be used by Us without restriction, obligation or compensation and all rights, title, and interest in and to such feedback or suggestion shall rest solely and exclusively with Us. You hereby perpetually, irrevocably, permanently, automatically, and on a worldwide basis assign, transfer, and convey all your rights, title, and interest in and to such feedback or suggest to E3 upon creation.
21. Personal Data
We collect and process Your personal data, including Account information, profile details, location data, Vehicle Data, device data and documents uploaded by You, in accordance with the Privacy Policy, the Digital Personal Data Protection Act, 2023 and the rules framed thereunder. You may exercise Your rights as a data principal, and give, manage or withdraw consent, in the manner set out in the Privacy Policy. The withdrawal of consent may render certain Services unavailable to You, and the consequences of such withdrawal shall be borne by You.
22. Disclaimer of Warranties
The App and the Services are provided on an “as is” and “as available” basis, without warranty of any kind, whether express, implied or statutory, including any warranty of merchantability, fitness for a particular purpose, accuracy, reliability, availability, security or non-infringement, all of which are hereby disclaimed to the fullest extent permitted by applicable law. We do not warrant that the App will be uninterrupted, timely, secure or error-free, or that any defect will be corrected. We may modify, suspend or discontinue the App or any Service, in whole or in part, at any time without notice or liability. Nothing in these Terms affects any warranty in respect of the Vehicle issued under its warranty terms.
23. Limitation of Liability
To the maximum extent permitted by applicable law, We, Our affiliates, and Our and their respective directors, officers, employees, contractors, and agents shall not be liable for any indirect, incidental, special, consequential, exemplary or punitive loss or damage, or for any loss of profit, revenue, data, goodwill or opportunity, arising out of or in connection with the App, the Services or these Terms, whether in contract, tort, negligence or otherwise, even if advised of the possibility thereof.
Our total, cumulative liability arising out of or in connection with the App, the Services or these Terms for any and all claims shall not exceed the total amount of monies paid by You to Us for the Vehicle.
Nothing in these Terms shall limit or exclude any liability which cannot be limited or excluded under applicable law.
24. Indemnity
You shall defend, indemnify and hold harmless Us, Our affiliates, and Our and their respective directors, officers, employees, contractors, and agents, from and against any and all claims, losses, damages, liabilities, penalties, costs and expenses, including reasonable legal fees, arising out of or in connection with: (a) Your use or misuse of the App, the Services, or the Vehicle; (b) Your breach of these Terms; (c) Your violation of any applicable law, including traffic laws; (d) Your User Content, any dashcam recording, or any material furnished by You; and/or (e) any infringement by You of the rights of any person.
25. Suspension and Termination
We may, at Our sole discretion and at any time, with or without cause and with or without notice, suspend, restrict or terminate Your access to the App, any Service or Your Account, without liability to You, including where You breach these Terms, where Your ownership of the Vehicle ceases, or where required by law. Upon termination, the licence granted to You shall cease, and Clauses 6, 18, 21, 23 to 25, 27 and 30 to 33, together with every other provision which by its nature is intended to survive, shall survive termination.
26. Account Deletion
You may request deletion of Your Account through the App. Deletion shall be completed thirty (30) days from the date of Your request. Upon deletion, all data associated with Your Account, including Your User Content, saved trips, profile details, uploaded documents and Rewards, shall be permanently erased, save and except to the extent that its retention is required under applicable law, and shall not be recoverable. Any unused Wallet balance shall be dealt with in accordance with these Terms. Where You transfer or sell the Vehicle, You shall delete Your Account or remove the Vehicle from the App, and We shall not be liable for any access to Vehicle Data by any subsequent owner arising from or in relation to Your failure to do so.
27. Force Majeure
We shall not be liable for any delay or failure in the performance of any obligation under these Terms arising from or in relation to any cause beyond Our reasonable control, including, but not limited to, any act of God, natural disaster, epidemic, war, terrorism, civil commotion, strike, failure of telecommunication networks, internet, satellite or cloud infrastructure, cyber-attack, failure of any third-party service, or any act or order of any governmental authority.
28. Amendment
We may amend these Terms at any time at Our sole discretion. Amended Terms shall take effect upon publication in the App, and the date of the latest revision shall be indicated at the head of these Terms. Your continued use of the App following such publication shall constitute Your acceptance of the amended Terms. However, if fresh consent is required to be obtained from You under applicable law, then an appropriate consent notice shall be displayed in the App before You use it.
29. Notices
We may serve any notice on You through the App, by email to the address associated with Your Account, or by SMS or message to the mobile number associated with Your Account, and such notice shall be deemed received upon transmission. Any notice to Us shall be in writing and sent to the grievance officer at the address set out in Clause 33, with a copy by email, and shall be deemed received upon actual receipt by Us.
30. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved amicably within thirty (30) days of written notice thereof. Any dispute not so resolved shall be referred to final and binding arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by mutual written agreement, failing which such arbitrator shall be appointed in accordance with the said Act. The seat and venue of arbitration shall be Bengaluru, Karnataka, and the proceedings shall be conducted in English. Subject to the foregoing, the competent courts at Bengaluru, Karnataka shall have exclusive jurisdiction over any and all disputes arising out of these Terms, the App, and/or the Services.
31. General
These Terms, together with the Privacy Policy, constitute the entire agreement between You and Us in respect of the App and the Services. If any provision of these Terms is held to be invalid or unenforceable, it shall be severed and the remaining provisions shall continue in full force and effect. No failure or delay by Us in exercising any right shall operate as a waiver thereof. We may assign or transfer Our rights and obligations under these Terms without obtaining Your prior consent. You shall not assign or transfer Your rights or obligations under these Terms without Our prior written consent. Nothing in these Terms creates any partnership, joint venture or agency between You and Us.
32. Grievance Redressal
Any grievance in relation to the App, the Services, any User Content or these Terms may be addressed to Our grievance officer, whose particulars are set out below. Every grievance shall be acknowledged and resolved within timelines prescribed under applicable law.
Name of Grievance Officer: Gowtham S
Designation: Senior Software Manager
Email: gowtham@e3electric.ai
Address: No 119 Doddathoguru, Electronic City Phase I, Electronic City, Bengaluru, Karnataka, 560100, India.